We’re committed to helping LogDNA customers and users understand and exercise their rights under the California Consumer Privacy Act (CCPA). On this page, we clarify LogDNA’s role and obligations under the CCPA and provide additional information to help our customers meet their compliance needs.
It’s important to understand how we define that data under two distinct categories: Customer Data and Other Information.
“Customer Data” means all logs files or other content submitted to the Service. This data is collected on behalf of your account Primary Owner, LogDNA is a processor (service provider) of Customer Data and the Customer is the controller.
“Other Information” refers to data LogDNA collects, generates, and/or receives from usage of the LogDNA Service, including related or other supplementary data. LogDNA uses Other Information in furtherance of our legitimate interests in operating our Services. LogDNA is the controller of Other Information.
LogDNA offers our customers a United States specific Data Processing Addendum that supplements the Customer Terms of Service. This addendum incorporates the obligations and requirements set forth by the CCPA. If you have questions specific to the DPA please contact our team at firstname.lastname@example.org As a Service Provider, LogDNA also assists its customers in their compliance with the CCPA. LogDNA will assist with any deletion requests Customers may receive by deleting member profile information upon the verified request of a Primary Owner. LogDNA will also pass along member requests for information related to Customer Data, as well as any requests it receives for member Profile Deletion, to the Customer. For more information about how LogDNA assists with rights requests, see the section below or reach out to email@example.com.
Right to Know: Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect. To make such a request, please contact us at firstname.lastname@example.org. Please note that LogDNA is the controller of Other Information as defined above. For requests for Customer Data, please direct your inquiry to your account’s Primary Owner.
Right to Deletion: Subject to certain limitations, the CCPA provides California consumers the right to delete their personal information. The Primary Owner of an account can contact LogDNA and request to delete a member’s profile information. To make a profile deletion request reach out to us at email@example.com. When members leave a workspace or organization, they may have the right to request their profile information be deleted by the Primary Owner. The account Primary Owner is responsible for determining whether profile information can be deleted. For more information about deleting a profile, please contact us at firstname.lastname@example.org.
Request to opt out of sale of personal information: LogDNA does not sell personal information as such term is defined in the CCPA and will not sell personal information without providing a future right to opt-out of such a sale.
Consumer requests will be handled within the timeframes set forth in the CCPA.